Privacy Policy
Your Privacy Matters
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
This information is viewed only by authorised staff at Langtree Botanics and any contracted agents that we use, and is used to:
- Allow you to make purchases on our website
- Improve our website by monitoring how you use it
- Gather feedback to improve our products and services
- Send emails and newsletters to those who request them
- Screen our orders for potential risk or fraud
How do we collect information?
When you place an order on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
When signing up to our mailing list, we will ask directly for your expressed consent. You may decline this or unsubscribe at any point, and you will be removed instantly.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you.
Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
Like many other websites, the Langtree Botanics website uses cookies. Cookies are small text files that are stored on your PC, mobile, or tablet when you visit our website. They are not harmful and are not used to store any confidential information that identifies you personally.
Cookies are used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Cookies on our website are used to collect information about how you browse our website, and enable us to provide you with an enhanced, user-friendly and personalised experienced – showing products and services relevant to you.
It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.
Cookies are used on our site for the following reasons:
- To allow you to securely sign in to your Account, and access “My Account” features such as order, and account information
- To store products that you add to your basket, whilst you continue to browse the website
- For development and marketing purposes – to record how you navigate the website, how long you spend browsing, which products you view, and which items you ultimately purchase. We use this information to develop our site design and show you related products and promotions based on your browsing and purchase history
By using our site, you consent to the use of these cookies.
We also offer you the facility to share the products and services on our site through 3rd party social media sites such as Pinterest and Instagram. By using these features, you also consent to allow cookies from these providers. You can find out more information about how these 3rd party providers use cookies on their websites.
Any links to third-party websites on the Langtree Botanics website are provided solely for your convenience. If you use these links, you leave this website. We are not responsible for these websites or their content and encourage you to read their privacy statements.
Data retention and disclosing your information
When you place an order through the Langtree Botanics website, we will maintain your order information for our records unless you ask us to delete this information.
We may pass on your personal information if we have a legal obligation to do so.
We will not share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to any other websites.
You may at any time, request full disclosure of the information that we hold for you. This information will be provided to you in writing, to the address that we have on file for you – or an alternative address if photographic proof of identification and/or residence is provided.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at hello@langtreebotanics.com or mail us physically at Langtree Botanics, 175 Micklefield Road, High Wycombe, Buckinghamshire, HP13 7HA
Tree-Nation
As part of our sustainability promise, every order you place with us, plants a tree. This is automatically carried out by a tree-planting partner at Tree-Nation. To allow the tree to be offered to you, your name and email address is provided to Tree-Nation solely for the purpose of recognising to whom the trees are addressed. The name and email provided will never be used anymore afterward, with the exception of allowing the recipient who would register at a later date to collect previous trees that were offered to them before. You can read the full Tree-Nation privacy policy here.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@langtreebotanics.com or mail us physically at Langtree Botanics, 175 Micklefield Road, High Wycombe, Buckinghamshire, HP13 7HA
Updated 9/4/24