Terms and Conditions

The purchase of products from this web site is governed by these terms and conditions. By submitting an order you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

The content of the pages of this website is for your general information and use only.

It is subject to change without notice.

Product Listings

All goods are subject to availability and we will endeavour to inform the customer of any items that are unavailable as soon as possible. Products may vary slightly in colour from the described item, as each one is individually hand made.

We do our best to ensure that all information, ingredients listings, photographs and prices of products appearing on the site are correct however neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.


You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.


Whilst all items are offered for sale in good faith, occasionally, for reasons beyond our control, we may not be able to fulfil your order. In these circumstances we will contact you by email or telephone.

Promotions and Discounts

These terms and conditions apply for all promotions. Discount codes are offered for single use by one customer/email address only and according to the details of the stated offer.  The codes will be valid for a disclosed time period and after this time cannot be claimed.  More than one code cannot be applied at the same time.  Please note, that additional discounts such as free shipping will still be valid if the defined order value conditions are met.  If there are any problems applying the discount code please contact the office for assistance.

Liability

Langtree Botanics will not be liable in respect of customer or third party recipient failure to comply with product safety instructions resulting in wilful damage to/or loss of whether direct or consequential to personal property.

Breakage Claims, Incorrect Orders,
and Goods not Received

Please contact us via the Delivery and Returns page to make a claim before attempting to return any goods. Thank you.

Back Orders

While we endeavour to maintain good stock levels of the items in this website, we regret that we cannot always guarantee to have everything in stock. We reserve the right not to send out small back orders if it is uneconomical for us to do so.

Payments

We accept online payments from Visa, MasterCard, Maestro, Switch, Solo and PayPal. All prices are inclusive of VAT at the current rate, and we reserve the right to amend prices otherwise stated. The total cost of your order is the price of the products plus delivery charges as quoted on the delivery page of the website and also on your order confirmation. The displayed price on the order confirmation is the amount in pounds sterling that you will pay.

We may not accept your order if we suspect fraudulent activity or violation of our terms and conditions (including our privacy policy).

Order Cancellation

You are entitled to cancel your order at any time within 14 days from date of delivery provided you or the recipient notify us by email at langtreebotanics@gmail.com. You have a further 14 days from the date of cancellation to return the goods provided they are in unused condition. Should the complete ordered be returned, any outward shipping costs will be refunded. We will refund the cost of outward delivery if all items that form part of an order are returned. You will be liable for any postage costs incurred as a result of returning an item to Langtree Botanics. A refund can only be given provided for items returned and on inspection are in perfect condition.

The return address is:

 

Langtree Botanics

175 Micklefield Road

High Wycombe

Buckinghamshire

HP13 7HA

UK

EU/International Orders

We are currently unable to accept orders from outside the UK directly via our website.

 

However, residents of countries other than the United Kingdom who wish to order from Langtree Botanics should contact us direct by e-mail at langtreebotanics@gmail.com for details of carriage charges.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our candles.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at langtreebotanics.com or by mail using the details provided below:

Langtree Botanics

175 Micklefield Road

High Wycombe

Buckinghamshire

HP13 7HA

UK

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